Privacy Policy

Our privacy policy explains how HWD Solutions Limited (“HWD Solutions”, “HWD”, “we” or “us”) uses the personal data we collect from you when you use our website.

By visiting our website or by providing us with your personal information, you agree to your personal information being handled as set out in the following privacy policy.

Topics Covered as Part of our Privacy Policy:

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. Marketing
  6. What are your data protection rights?
  7. Privacy policies of other websites and embedded content
  8. Changes to our privacy policy
  9. How to contact us
  10. How to contact the appropriate authorities
  1. What data do we collect?

We collect the following data:

  • Personal identification information (name, email address, phone number, etc. when you complete a contact form).
  • Analytical information (website visits, time on site/pages, clicks, site behaviour etc. when you move around different sections of the site).
  1. How do we collect your data?

You directly provide HWD Solutions with most of the data we collect. We collect data and process data when you:

  • Fill out a contact form.
  • Voluntarily complete a customer survey or provide feedback via email.
  • Use or view our website via your browser’s cookies.
  • We may also receive your data indirectly from third party sources.
  1. How will we use your data?

HWD collects your data so that we can:

  • Communicate with you regarding any queries you send us.
  • Email you with any updates on other services we think you might like.
  • We will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make our website more intuitive and user friendly.
  • We will keep a record of the pages, buttons and articles on our website that you have clicked on and use that information to further develop content (pages/articles) based on page visits/articles you have read/site behaviour.
  1. How do we store your data?

HWD securely stores your data at our head office in an electronic format and/or hard copy format. This can only be accessed by our GDPR trained Marketing Manager to ensure your information is kept securely. We take reasonable steps to ensure the security of all personal data that we hold from unauthorised access, misuse, interference, alteration, and disclosure.

Please note that if your communications to us cannot be answered by the marketing manager your information will be shared with a member of the management team who will use your data to contact you directly regarding your query.

Your personal data will not be kept for any longer than necessary, other than for the purposes for which it is being processed. If you show interest in future communications and updates from HWD, we will keep your personal data on file and use it for the purposes mentioned in this privacy policy.

  1. Marketing

HWD Solutions would like to send you information about our products and services that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop HWD from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email: Rachael@hwdsolutions.com

  1. What are your data protection rights?

HWD Solutions would like to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request we supply you with copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to HWD’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email:

Email us: Rachael@hwdsolutions.com

Call us: +44 (0) 1926 316532

Or write to us: FAO Marketing Manager, HWD Solutions Limited, Unit 3 Heathcote Way, Heathcote Industrial Estate, Warwick, CV34 6TE.

  1. Privacy policies of other websites and embedded content

The HWD Solutions website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

  1. Changes to our privacy policy

HWD keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2 June 2020.

Your continued use of our website or the provision of further personal information to us after this privacy policy has been revised, constitutes your acceptance of the revised privacy policy.

  1. How to contact us

If you have any questions about HWD’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: Rachael@hwdsolutions.com

Call us: +44 (0) 1926 316532

Or write to us: FAO Marketing Manager, HWD Solutions Limited, Unit 3 Heathcote Way, Heathcote Industrial Estate, Warwick, CV34 6TE.

  1. How to contact the appropriate authority

Should you wish to report a complaint or if you feel HWD has not addressed your concern in a satisfactory manner, you may contact the ICO.